Exploring Flooring Inc.

Exploring Flooring Inc. Reviews

Write a review

Fantastic customer service! by Erin T on 4/27/2024

 

Fantastic customer service! I wouldn't change a thing. The carpet is beautiful and I would purchase from Exploring Flooring again in the future. I was happy with the entire experience.

From start to finish we were pleased with the process. by Kevin B on 4/20/2024

 

This was our second flooring install using your company. From start to finish we were pleased with the process. We will most definitely recommend Exploring Flooring to whomever we can. The end result was even better than we had hoped. Thank you so much for your hard work!

The installers were excellent by Robert M on 3/25/2024

 

Your store was highly recommended by Kelly. Tom was very knowledgeable, brought samples and answered all our questions. The installers were excellent, worked very hard. We were very impressed. There were no issues. The carpet looks beautiful. We have and will continue to recommend Exploring Flooring to family and friends.

Dealing w/Tom on most all of these purchases has been very easy by Bill K on 6/1/2023

 

I have used Exploring Flooring for my home and my church. Each time the assistance in selecting materials, scheduling, and install has been excellent. Dealing with Tom on most all of these purchases has been very easy. His input and guidance in the selection process makes this happen.

Tom did a fantastic job by Brenda L on 4/15/2023

 

Rob you were very helpful and answered every question completely. Tom did a fantastic job explaining a variety of options to us. It was a comfortable atmosphere. Very knowledgeable.

Tom and the installers were wonderful to work with. by Jodi K on 4/13/2023

 

Tom and the installers were wonderful to work with. Tom was very prompt with our quote and install was sooner than expected. The installers were the nicest people I've had in my home. I was thrilled with this experience, which isn't always the case. I would recommend your company, Tom and your installers to anyone in need of flooring.

Overall, we are pleased with the whole job by Tom G on 3/6/2023

 

Rob and Tom were very courteous, helpful and prompt during the whole process. Installers were very good, especially the hard vinyl installer. He was way over expectations. Overall, we are pleased with the whole job. Love the floors, have 1 more room to go.

Everything looks so good and exactly how I wanted it! by Karen N. on 2/1/2023

 

I love all the updates to my home. Exploring Flooring tiled my bathroom, floor, shower, backsplash in my kitchen and my entire first floor installed my hardwood flooring. Everything looks so good and exactly how I wanted it. All the different staff was knowledgeable, friendly and professional.

Took a lot of time to answer our questions by Sara K. on 1/16/2023

 

Excellent experience w/Tom in the showroom -
really helpful w/ our needs (3 little kids, budget, etc).
Took a lot of time to answer our questions.
Very professional, clean, FAST installation.
100% would recommend + will be back!

The installation crew was fantastic, they worked hard by Dennis R. on 12/5/2022

 

I write this as a thank you to the entire staff at Exploring Flooring. Staff was extremely helpful, helping us sort through the many different types of carpet types and colors. They truely made the task, as difficult as it was, easier to go through. The installation crew was fantastic, they worked hard and efficiently doing (4) bedrooms, (1) family rm, (1) office, steps and a hall - in a day and a half. The old carpet was pickup when they were finished. I highly recommend Exploring Flooring.

We are very happy with the new flooring. by Linda K. on 6/4/2022

 

We have been a past customer and we returned to you after a disappointing response from another retailer. You acted with knowledge, experience and promptly throughout the process. We are very happy with the new flooring.

An excellent experience from start to finish. by Mike R on 3/16/2022

 

An excellent experience from start to finish.
Appreciated knowledgeable sales and customer service helping to select a great fit in our home.

The installation crew was fantastic. Very polite and considerate of our needs during the installation process.
They seemed to take great pride in their work resulting in a great finished hardwood floor.

Highly recommend! by Debbie A. on 7/24/2021

 

All aspects from selection to install were great. The installer (don't recall name but lived in Batavia) and his crew were wonderful to work with. Highly recommend!

We are so pleased with the entire process by Cristin H on 6/26/2021

 

We are so pleased with the entire process. Love our floors. Tom and installers were great. Will definitely recommend!




i i i i i i i i i i i

Honestly, we could not have been more satisfied with the results by Monica J. on 12/4/2020

 

We took some samples home right as the lockdown began in March. Tom stayed in touch, even though the store was closed. We ordered as soon as we could and the installation was sooner than promised. Tom was great at keeping us in the loop throughout the whole process. The installation was clean and precise. Honestly, we could not have been more satisfied with the results! Many thanks!!

Keep up the great work by Mark R on 11/21/2020

 

This is the second project we've used Exploring Flooring for and both times we have been impressed with the level of knowledge of the product and the friendliness of the staff. We have recommended Exploring Flooring to many of our neighbors. Keep up the great work!

Our experience at your showroom was wonderful by Kelly S. on 10/28/2020

 

Our experience at your showroom was wonderful. We were so appreciative of Tom's patience and knowledge. We are hoping to take on a few more house projects in the near future and plan to return based on our exceptional experience. Tom was phenomenal to work with!

Tom was very helpful and easy to work with by Sandy T on 10/21/2020

 

Tom was very helpful and easy to work with. The timing of our rug and installation was put on hold due to the pandemic but as soon as we called Tom, he was quick to get everything moving. The installation went as planned and the installers were efficient, helpful and courteous. I was very pleased with Toms help with choosing, ordering and delivery of the carpet and the crew that installed it.

Highly recommend Exploring Flooring!!! by laura b. on 4/4/2020

 

Because of your fantastic work on our kitchen floor & backsplash 12 years ago, we knew exactly who to go to for our bathroom project this year. Our project turned out even better than I imagined! From sales to installation, everyone was professional, personable, and patient! Highly recommend Exploring Flooring!!!

Excellent show room with plenty of choices by Don D. on 3/2/2020

 

Excellent show room with plenty of choices, styles, in carpet, various wood, vinyl planking. Friendly & expert sales force. Efficient work crew, kept promises on delivery & installation. We received pricing from Lumber Liquidators, Desitter & are very pleased with giving the order to Exploring Flooring.

We are pleased. by Fred M on 12/28/2019

 

We were not at home when are carpet was installed 4 rooms, hallway and stairs, so we did not observe the work in progress. The result was excellent. The price was very competitive. We are pleased.

Love your store... love your choices.... love your staff. by Karen P. on 11/30/2019

 

I live in Michigan and have shopped all our store possibilities for back splash tile. Also looked online for different styles and could only find a few that I really liked, but was not willing to pay the price. I'm originally from Chicago's western suburbs and my kids still live there. Since I'd been looking for over a year and not being successful, I decided to come back home and shop the suburbs. Came into Illinois for the weekend and after shopping the larger tile stores, I was still not finding what I wanted. My husband and I were having breakfast at a restaurant with our kids and my son said "There is a small carpet/tile store just down the road and if you didn't know it was there, you'd drive right by it. Why don't you stop in there on our way home and see what they have" .... so we did! And guess what?? I found 3 different tiles that I liked. REALLY...3 of them! What a wonderful dilemma to be in. I took pictures of all 3 styles, went back to my son's house to think over my choice. After making a decision, went back to your store to place our order.

When the tile came in, my son picked it up at the store and brought it to Michigan on their next visit.

Love your store... love your choices.... love your staff.

We are thrilled with our experience with Exploring Flooring by Deb H. on 11/18/2019

 

We are thrilled with our experience with Exploring Flooring. Rob and Tom helped us make choices/decisions for our floors. Tom's estimate and measurements were easy. Joe and his installation team were amazing! I cannot say enough good things about them. Polite, friendly, professional and problem solvers - Joe did an incredible job. He also followed up with a small issue we encountered - both Rob and Joe immediately responded and addressed and corrected the issue. My husband was out of the country and I was beyond thankful for both of them to work together to make the adjustment. I've already recommend your team to several friends in our neighborhood and will definitely do so again. Thank you!!

They're fantastic! by Kim G on 9/19/2018

 

I went to Exploring Flooring based on a recommendation from friends. I was not disappointed, from the moment I walked in the door I felt welcomed and was provided exceptional service. Tom helped make recommendations that were within my budget and my floors are phenomenal. Anytime I had a question or concern during the process, Tom and Rob and anyone on site were patient and attentive to my needs. I feel they went above and beyond in many cases as well. The next time I need new flooring I won't hesitate to use E.F. -they're fantastic!