Metro Mattress began in NY and is the largest mattress specialty retailer in Upstate New York serving our community for over 45 years. We are proud to be an Elite Tempur-Pedic Mattress retailer as well as offering the best top name-brand mattresses such as Chattam & Wells, Sealy, Spring Air, and American Splendor, plus Pillows, Sheets, and Accessories. Our continued expansion of new store locations throughout the Northeast allows us to serve communities in New York, Connecticut, Pennsylvania, Vermont, New Hampshire, Rhode Island, and Massachusetts. In addition, we offer nationwide delivery of Tempur-Pedic and other models. Shop anytime online or visit a showroom near you today!
Reviews for Metro Mattress - Henrietta
Metro Mattress - Henrietta received an average rating of 2.55 out of 5 stars from 20 reviews.
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by Tina004 on 4/16/2021
by Pema on 7/16/2021
by Pema on 7/16/2021
by Umberto on 11/10/2021
by Guadalupe on 5/2/2021
by James on 3/14/2021
by Tamara on 6/30/2021
by Ibragim on 10/15/2021
by Ibragim on 10/15/2021
by Praise on 4/15/2021
by Praise on 4/15/2021
by Sixtus on 8/1/2021
by Sixtus on 8/1/2021
by Rosa on 6/13/2021
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by Steven on 3/20/2021
by Tiana on 11/26/2021
by Tiana on 11/26/2021
by Shimon on 9/2/2021
by Abram on 7/15/2021
We will see by Ken S via Insider Pages on 9/16/2011
We bought a mattress there about 4 months ago, it started to sag and was noisy. We call they sent someone out 2 weeks later she said MM would call they did a week later and said she found a stain on the mattress and we need to remove the…
Do not trust their salesmen by Brett C via Insider Pages on 6/9/2011
When I bought a mattress at the Victor store, the salesman told me that they would take 3 pieces of bedding -- any combination of mattresses and box springs -- for $20. Later, when I asked, he agreed to take 4 pieces for $25. When I…
Wonderful Experience by John B via Insider Pages on 6/3/2011
My wife and I recently went shopping for mattresses. We went to several furniture stores and mattress stores and we ended up purchasing at Metro Mattress in Rochester on Jefferson Rd. The store was clean, well organized and the sales…
never again by ben b via Insider Pages on 2/20/2011
These guys suck!!! My salesman was nice, and had all the nifty sales lines but service afterwords sucked. never again
SO FAR SO GOOD, WILL IT CHANGE? by Jay D via Insider Pages on 9/24/2010
SO far so good. I bought my adjustable bed from Metro. The price dance took hours but I feel like I made out. They started at $4800 and I got it for $2400 2 foam pillows a mattress cover 2 years to pay at a fixed price and free delivery.…
Great experience and a highly recommended company! by Matt B via Insider Pages on 8/10/2010
It never ceases to amaze me how people are just dying to complain about anything! I worked in furniture sales for 20 years before changing professions, (Got sick of working weekends!) and now work in education. I have made 3 different…
REPLY to FROZEN Mattress by Miranda K via Insider Pages on 12/1/2009
Lisa S.
Metro Mattress would like to express our apologies for any inconvenience this may have caused your household. Tempurpedic is a memory foam that consists of a proprietary formula using a unique process. It does react to your body…
Metro Mattress Stands by their Mattresses by Jay M via Insider Pages on 11/9/2009
I have read a few negative reviews on Metro Mattress as well as King Koil and cringed because I had bought a King Koil Aviana Latex Mattress a little over 2 years ago which had an impression of over 2" on my side of the bed and a smaller…
Metro Mattress is no worse than anyone else by Aaron M via Insider Pages on 10/8/2009
I also used to work for metro mattress, and they are not the evil company that some make it out to be. I am going to try and address a few of the complaints that seemed prevalent. Please note that I am no longer affiliated with metro…
AT LAST METRO MATTRESSS REVEALED by YOUKNOW ME A via Insider Pages on 9/25/2009
I too use to work for metro mattress and let me tell you at times i dropped the price just cause i felt bad , they mark up the price for instance something that says 2,100 you can get it for 1200 bucks easliy. the point of a high mark up…
Metro Mattress is sleazy, dishonest, horrible by Joyce D via Insider Pages on 9/12/2009
Bought a mattress. Was told they had a special promotion--our mattress would come with two FREE mattress covers, two FREE pillow covers, two FREE pillows, FREE bed frame. Was told if mattress was not comfortable, we could exchange it…
Worst experience you can imagine by David S via Insider Pages on 6/9/2009
There is a reason this company has bad ratings. I can't begin to tell you what a bad experience buying here is. They want your money and that's it. Please check out the Better Business Bureau on them.…
former employee by chris p via Insider Pages on 4/28/2009
I use to work for these guys... You get two weeks training in how to "get the most money out of the costumers. the prices \r
are over inflated so they can give huge "discounts". Says right in there adds if you pull out a magnifying glass…
read the contract, there are no returns by Suzanne D via Insider Pages on 4/15/2009
Do not buy anything until you Read the Contract !! There are no returns. Ever. The owner is a lawyer. \r
If the bed is defective, they will charge you to send someone out. That's right... if the bed is defective, you have to pay. It's in…
Excellent service man by Marilyn p via Insider Pages on 4/6/2009
I bought a metro mattress, a sealy over a year ago. We moved to a new house about 3 months ago. After moving we called our metro mattress store in Webster because after the move we had noticed there was a measurable sag in our mattress. We…
Sleazy tactics by Andy C via Insider Pages on 3/29/2009
I recently went to a Metro Mattress outlet in Webster (suburb of Rochester). The salesmen were acting too smart, they would pretend to talk to each other too see if they can give you a great deal and then try to sneak in an overpriced…
METRO MATTRESS SUCKS!!' by Roger C via Insider Pages on 1/26/2009
We ran into the same issue that everyone else here seems to have had. The salespeople must have gone to car sales training, as they don't tell you everything - even if you ask the right questions - until after they have sold it and you…
Jack Grateman by Mike S via Insider Pages on 11/4/2008
This company plays more games than my kids basketball team. Truely disgusting policies. Bought a king size bed. Was told it was a " Posturepedic" Which I later found out was not a Sealy Product of which is the only brand that makes a…
Saving someone from a Nightly Expensive Mistake by LINDA A via Insider Pages on 10/20/2008
Please dont buy from Metro Mattress. I wish I could tell everyone I know about their return policy,but I am so embarrassed that I didnt read the return policy that Ive kept this nightmare inside of me. I did extensive research on many…
Denied Negative Reviews and then.... by Jo Anne R via Insider Pages on 9/2/2008
Addressed negative reviews before I bought and they were denied by salesmen (2). Made the purchase as they had what I wanted. WHen delivered was informed that there are low rise boxsprings and to call salesmen to exchange. They could see…
