Le Grand Orchid Nails & Spa received an average rating of 1.00 out of 5 stars from 1 reviews.
HORRIBLE CUSTOMER SERVICE!!! by alliehamed on 6/28/2016 If I could give negative 5 stars I would! On Friday my friends and I got mani/pedis at this place. They had no one to greet us which was fine but they didn't seem organized. I had been there before and Cole took care of me. She was amazing and did flawless work so I assumed I would be receiving the same level of professionalism and quality that Cole had given me the time before. To my surprise, it was not the same at all. Chris did my nails. Barely said two words to me the whole time. I was trying to make small talk but it was like pulling teeth. He clearly hated his job and didn't try to hide it. I asked him why he was not in a good mood and he explained that he had been there since 10am. It was 7pm so I understood where he was coming from but there should always be a level of professionalism and customer service. At checkout, the owner, that’s right I said owner, was EXTREMELY rude to one of her workers as she kicked her off the cash register and stepped in to ring us out. She, the owner, started badmouthing her employee to me and my friends. I wasn't having it and started defending the employee and telling her to not say those things. The owner continued to cash us out and when she was finished she said "Ok go home now. Bye bye". We were so taken back by that! Who are you to talk anyone like that, let alone paying customers! That's not the end folks, the next morning I would up to my nails being chipped. Not one or 2 but 7 nails! I paid $6 extra to get French tip and they chipped within a 12 hour period of time! What!?! I had a wedding to attend over the weekend and couldn't go back until today but I called her that same morning explaining who I was and what package I got. She(the owner) told me to come in the next day. I was unable to make it on Sunday so I called and rescheduled, again she told me to come in and she would handle it. I told her I would have to come in on my lunch break so I had limited time and she understood. I walked in there today ON MY LUNCH BREAK to have them fix my nails and she came to the counter telling me that she would have to charge me to fix them! She said there was nothing she could do because they weren't "under warranty" when I left the salon. She made me come to the salon just to tell me she could "fix" it but she would have to charge me for the service! She has lost my business and the business of my friends and hopefully yours as well because no one deserves that kind of treatment! I spent well over $100 plus tip and was treated with HORRIBLY!!! I cannot believe your mall has that kind of customer service in one of its stores!
If I could give negative 5 stars I would! On Friday my friends and I got mani/pedis at this place. They had no one to greet us which was fine but they didn't seem organized. I had been there before and Cole took care of me. She was amazing and did flawless work so I assumed I would be receiving the same level of professionalism and quality that Cole had given me the time before. To my surprise, it was not the same at all. Chris did my nails. Barely said two words to me the whole time. I was trying to make small talk but it was like pulling teeth. He clearly hated his job and didn't try to hide it. I asked him why he was not in a good mood and he explained that he had been there since 10am. It was 7pm so I understood where he was coming from but there should always be a level of professionalism and customer service. At checkout, the owner, that’s right I said owner, was EXTREMELY rude to one of her workers as she kicked her off the cash register and stepped in to ring us out. She, the owner, started badmouthing her employee to me and my friends. I wasn't having it and started defending the employee and telling her to not say those things. The owner continued to cash us out and when she was finished she said "Ok go home now. Bye bye". We were so taken back by that! Who are you to talk anyone like that, let alone paying customers! That's not the end folks, the next morning I would up to my nails being chipped. Not one or 2 but 7 nails! I paid $6 extra to get French tip and they chipped within a 12 hour period of time! What!?! I had a wedding to attend over the weekend and couldn't go back until today but I called her that same morning explaining who I was and what package I got. She(the owner) told me to come in the next day. I was unable to make it on Sunday so I called and rescheduled, again she told me to come in and she would handle it. I told her I would have to come in on my lunch break so I had limited time and she understood. I walked in there today ON MY LUNCH BREAK to have them fix my nails and she came to the counter telling me that she would have to charge me to fix them! She said there was nothing she could do because they weren't "under warranty" when I left the salon. She made me come to the salon just to tell me she could "fix" it but she would have to charge me for the service! She has lost my business and the business of my friends and hopefully yours as well because no one deserves that kind of treatment! I spent well over $100 plus tip and was treated with HORRIBLY!!! I cannot believe your mall has that kind of customer service in one of its stores!
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